Deleting your Apliom Family account and data
You can delete your Apliom Family account and the data linked to it at any time — right in the app (instantly) or by email request. Below are both options and an exact list of what is deleted.
Option 1 — in the app (fast, immediate)
- Open Apliom Family and sign in.
- Go to Settings (the profile icon).
- Choose “Delete account” and confirm.
Deletion happens immediately and is irreversible: your account and data are erased from the server, including photos in storage.
Option 2 — by request (without access to the app)
If you can't sign in to the app, write to us at privacy@apliom.com from your account's email address with the subject “Account deletion”. We will delete your account and data within 30 days and confirm by email. We may ask a few questions to make sure the request comes from the account owner.
Paid subscription? Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store account first — on iPhone: Settings → your name → Subscriptions; on Android: Google Play → Payments & subscriptions → Subscriptions — otherwise the store may keep charging you.
What exactly is deleted
- If you are the last adult in the family, the whole family and all its content is deleted: calendar events, tasks and comments, the shift schedule, announcements, chat and photos, shopping lists, the house manual, family contacts, Vault entries and financial records, and children's profiles.
- If there are other adults in the family, your account, your private messages and photos, your membership and helper role are deleted; the family keeps working, and the shared entries you created pass to another adult.
- Your device's push token and your sign-in data.
What remains after deletion
- An anonymized record that deletion took place — an irreversible hash of the identifier and counters (to prove the deletion was carried out). It contains no name, email or content.
- Backups stop containing your data within 7 days, after which they are removed through normal backup rotation.
- Usage statistics — only if you allowed them. Google Analytics for Firebase keeps them, linked to a random account ID (not your name or email), for up to 14 months; after that only anonymous aggregate reports remain.
- Crash reports in Firebase Crashlytics and Sentry — for up to 90 days. They contain no name, email or account ID.
- Purchase records — if you bought a subscription. Apple and Google keep their own records of your purchases under their own rules. We keep the transaction records we received from the store (plan, dates, status and transaction number, including whether a free trial was used), linked to random technical identifiers rather than your name or email.
Technical server logs are deleted automatically after a short time. After deletion, we do not pass your data to anyone.
Deleting individual data (without deleting your account)
- Any of your photos, messages, tasks or entries can be deleted right in the app.
- Concierge requests are deleted on request to privacy@apliom.com, and automatically when the family is deleted.
Contact
- Privacy and data deletion: privacy@apliom.com
- General questions: support@apliom.com
More about your data in the Privacy Policy.